Learn how to get your Mac desktop or Mac notebook fixed and how much it will cost.

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How do I get service for my Mac?

To get service for your Mac, you can make a reservation at an Apple Store or an Apple Authorized Service Provider. Make sure you know your Apple ID and password before your appointment. Or, if you have a Mac notebook, contact us and we'll send you a box you can use to ship it to an Apple Repair Center. We'll return your repaired product to you as quickly as possible. Depending on where you get service, you might be able to check the status of your repair online.

How much will it cost?

There's no charge if the issue is covered under warranty, AppleCare+, or consumer law. If your issue isn't covered, the price depends on the type of repair. Ask your service representative for an estimate.

Battery service

If you're experiencing an issue with your battery, your Mac notebook might not require a repair. These tips show you how to maximize your battery performance. If you can't turn on your Mac or if the screen turns black, follow these steps to resolve the issue.

Your Mac notebook battery service might be covered by warranty, consumer law, or AppleCare+. These prices are for out-of-warranty service. We might need to test your product to determine the final service fee.

Pricing and terms might vary at other service providers. All prices are in U.S. dollars ($) and are subject to tax. Shipping (if required) is an additional $ 19.95.

Accessories

Apple-branded accessories are covered under the Apple One Year Limited Warranty. Our warranty doesn't cover batteries that wear down from normal use. If your accessory's battery is depleted and your warranty has expired, you can replace the accessory’s battery for a fee.

Pricing and terms might vary at other service providers. All prices are in U.S. dollars ($) and are subject to tax. If shipping is required, we'll add an additional $ 6.95 shipping fee.

Is your Mac covered by AppleCare+?

AppleCare+ gives you expert technical support and hardware coverage from Apple, including accidental damage protection. Each incident of accidental damage is subject to a service fee.
If you don't have AppleCare+, you'll pay the out-of-warranty fee for that type of repair.

These fees apply in the United States. All prices are in U.S. dollars ($) and are subject to tax. AppleCare+ does not cover excessive physical damage, including catastrophic damage due to liquid contact or submersion, or damage caused by the presence of hazardous materials. Devices modified by unauthorized service providers are not eligible for AppleCare+ accidental damage coverage unless all original parts are returned to Apple.

Not sure if you're covered? Check if you have AppleCare+ coverage by entering your Mac's serial number.

Get ready for service

Before you return your Mac to us, be sure to enable FileVault and back up your data. You may need the backup if your Mac needs to be reformatted during the repair process. Apple isn't responsible for lost data.

Apple Limited Warranty and proof of purchase

Apple Macbook 13 Mb403ll

The Apple Limited Warranty covers your Mac and the accessories that come with it against manufacturing defects for one year from the date you bought your product. The Apple Limited Warranty is in addition to rights provided by consumer law.

Our warranty doesn't cover damage caused by accidents or unauthorized modifications. See the warranty for complete details. You can check your coverage status online and update your proof-of-purchase information if there's an error in our records. If our warranty, your AppleCare plan, or consumer law don't cover your repair, you'll pay out-of-warranty fees.

Consumer law

Your country or region might have consumer-protection laws for some repair issues.

Our guarantee after service

We guarantee our service, including replacement parts, for 90 days or the remaining term of your Apple warranty or AppleCare plan coverage, whichever is longer. We offer this whenever you get service from us or from an Apple Authorized Service Provider. This is in addition to rights provided by consumer law.

Your Mac provides several tools to help you identify it. The simplest is About This Mac, available by choosing About This Mac from the Apple () menu in the upper-left corner of your screen. The other is the System Information app. Learn how to use these tools to identify your Mac.

If you don’t have your Mac or it doesn’t start up, use one of these solutions instead:

• Find the serial number printed on the underside of your Mac, near the regulatory markings. It’s also on the original packaging, next to a barcode label. You can then enter that serial number on the Check Coverage page to find your model.
• The original packaging might also show an Apple part number, such as MNYF2xx/A (“xx” is a variable that differs by country or region). You can match the Apple part number to one in the list below to find your model.

This article lists MacBook models only. You can find similar information for MacBook Pro and MacBook Air.

List of MacBook models

MacBook models are organized by the year they were introduced, starting with the most recent. Click the model name for detailed technical specifications.

MacBook models from 2015 and newer can run the latest version of macOS. For models from before 2015, the latest compatible operating system is noted.

2017

MacBook (Retina, 12-inch, 2017)
Colors: Rose gold, space gray, gold, silver
Model Identifier: MacBook10,1
Part Numbers: MNYF2XX/A, MNYG2XX/A, MNYH2XX/A, MNYJ2XX/A, MNYK2XX/A, MNYL2XX/A, MNYM2XX/A, MNYN2XX/A
Tech Specs: MacBook (Retina, 12-inch, 2017)

Beginning in 2018, this MacBook model is available in space gray, silver, and the gold color shown here.

2016

MacBook (Retina, 12-inch, Early 2016)
Colors: Rose gold, space gray, gold, silver
Model Identifier: MacBook9,1
Part Numbers: MLH72xx/A, MLH82xx/A, MLHA2xx/A, MLHC2xx/A, MLHE2xx/A, MLHF2xx/A, MMGL2xx/A, MMGM2xx/A
Tech Specs: MacBook (Retina, 12-inch, Early 2016)

Apple Macbook 13 2.4

2015

MacBook (Retina, 12-inch, Early 2015)
Colors: Space gray, gold, silver
Model Identifier: MacBook8,1
Part Numbers: MF855xx/A, MF865xx/A, MJY32xx/A, MJY42xx/A, MK4M2xx/A, MK4N2xx/A
Tech Specs: MacBook (Retina, 12-inch, Early 2015)

2010

MacBook (13-inch, Mid 2010)
Model Identifier: MacBook7,1
Part Numbers: MC516xx/A
Newest compatible operating system: macOS High Sierra 10.13.6
Tech Specs: MacBook (13-inch, Mid 2010)

2009

MacBook (13-inch, Late 2009)
Model Identifier: MacBook6,1
Part Numbers: MC207xx/A
Newest compatible operating system: macOS High Sierra 10.13.6
Tech Specs: MacBook (13-inch, Late 2009)

MacBook (13-inch, Mid 2009)
Model Identifier: MacBook5,2
Part Numbers: MC240xx/A
Newest compatible operating system: OS X El Capitan 10.11.6
Tech Specs: MacBook (13-inch, Mid 2009)

MacBook (13-inch, Early 2009)
Model Identifier: MacBook5,2
Part Numbers: MB881xx/A
Newest compatible operating system: OS X El Capitan 10.11.6
Tech Specs: MacBook (13-inch, Early 2009)